News

DAMAGE-FREE GUARANTEE With our Damage-Free Guarantee, you can enjoy complete peace of mind when shopping with LUMI. If your mirror arrives damaged or defective, we’ll take care of everything—providing a replacement at zero cost to you. Your satisfaction is our priority. To ensure we can organise your replacement quickly, please contact us within 24 hours of receiving your order at:📩 lumilivingau@gmail.com After the item is collected and returned to us, please allow at least 3 business days for our team to assess the damage. If the product meets the criteria for our Damage-Free Guarantee, we’ll dispatch a new replacement immediately. WHEN CONTACTING US, PLEASE INCLUDE: Your full name Your order number Clear photos or video evidence of the damage

RETURNS & EXCHANGES – LUMI At LUMI, we want you to feel confident when shopping with us. Due to the fragile nature of our products, we do not offer change-of-mind returns or refunds. Please review our policy below: No Change-of-Mind Returns LUMI does not accept returns or provide refunds for change of mind.We encourage customers to contact us prior to purchasing if they have any questions about sizing, style, or product details. Damaged or Faulty Items – Exchange Only If your mirror arrives damaged or defective, we will replace it at no additional cost under our Damage-Free Guarantee. To request an exchange, please contact us within 24 hours of delivery with: Full Name Order Number Clear photos or videos of the damage Once inspected and approved, we will send out a replacement mirror as soon as possible. Packaging Requirement All damaged items must be returned in their original packaging. Mirrors not returned in appropriate packaging may not be eligible for replacement, as this can affect safe transport and inspection. How to Request an Exchange If your item has arrived damaged, please email us at:📩 lumilivingau@gmail.comInclude the required details, and our team will guide you through the process.

Free Shipping on All Australia Orders – Damage-Free Guarantee We are pleased to offer free shipping Australia-wide on all LUMI mirror orders. With our Damage-Free Guarantee, if your mirror arrives damaged, we will replace it at no extra cost. Shop confidently, knowing your order will be delivered safely and securely. Melbourne Delivery Orders within Melbourne are often delivered by our in-house delivery team. If so, we will contact you with an ETA as soon as possible.Standard Delivery: 2–8 business days Interstate / Regional Victoria Orders outside Melbourne will be shipped via our trusted courier partners. Some orders may be delivered on pallets to minimise the risk of damage in transit.Standard Delivery: 2–8 business days PLEASE NOTE Our courier partners generally provide accurate delivery estimates, but occasional delays may occur. We appreciate your patience in these rare cases and will work with the courier to resolve any issues promptly. In circumstances where shipping to remote or high-cost areas is not feasible, LUMI reserves the right to cancel the order. If this occurs, you will be notified immediately and issued a full refund. For delivery delays or assistance, please contact us at:📩 lumilivingau@gmail.com

Warranty Conditions At LUMI, we provide a 36-month (3-year) warranty on all our products. To be eligible for a warranty claim, the following conditions must be met: The product must be installed for domestic residential use only The failure must be due to a manufacturing defect Proof of purchase, including the purchase date, must be provided The product must have been installed by a qualified professional, with installation documentation available WARRANTY EXCLUSIONS The warranty does not apply in the following circumstances: Improper care, misuse, or neglect Normal wear and tear from everyday use Damage caused by improper assembly or handling Damage incurred during installation Damage or deterioration due to inadequate maintenance or improper care Damage limited to external or product packaging Damage occurring after the product is in your possession Minor variations in colour, grain, finish, or dimensions that do not impact function or aesthetics Minor imperfections or surface blemishes that do not affect performance or appearance WARRANTY RESOLUTION If your claim is approved, LUMI will resolve the issue through replacement or repair, depending on the situation.

TERMS OF SERVICE By placing an order from us, you agree to the Terms of Service outlined below. LUMI reserves the right to update or modify these terms at any time. DISCOUNT CODES Discount codes are valid for 3 months from the date of issue.Codes must be applied at checkout and cannot be redeemed as cash, store credit or after expiry. PRICING Sale prices and promotions apply only within the specified promotional period. Once a promotion ends, pricing cannot be adjusted or reimbursed. DELIVERY INFORMATION   LUMI partners with trusted Australian couriers to ensure safe and timely delivery. Orders dispatch within 1–2 days Delivery typically takes 5–10 business days Local Delivery (Melbourne) For customers within 20km of our warehouse, a “LOCAL DELIVERY” option will appear at checkout.Please allow 5–7 business days for local delivery. Our team will contact you to organise details. Delivery Delays While courier ETA estimates are generally accurate, delays can occur.Once your order is collected by the courier, LUMI is no longer in control of transit time. We will assist where possible, but delays are not grounds for cancellation. In rare cases where shipping to remote areas is not feasible, LUMI reserves the right to cancel and fully refund the order. For delivery enquiries, contact: lumilivingau@gmail.com RETURNS & EXCHANGE (MEBLOURNE) CHANGE OF MIND LUMI does not offer refunds for change of mind.However, customers may request an exchange if the item is faulty, within 7 days of receiving their order. Exchange may fees apply: Delivery fee for the new item Items must be returned in unused, brand-new condition with all original packaging intact.Used, installed, or damaged items cannot be exchanged.   DAMAGED ITEMS  If your product arrives damaged, contact us within 24 hours of delivery. Include: Full Name Order Number Photos/Video Evidence of Damage Once the item is collected and inspected (3–5 business days), LUMI will arrange a replacement under our Damage-Free Guarantee.Damaged items are eligible for exchange only, not refund.   WARRANTY All LUMI products include a 3 years warranty. To qualify for warranty: Product is used for residential purposes Fault is due to manufacturing error Proof of purchase is provided Installation was done by a qualified professional (with documentation) Warranty Exclusions: Improper use or care Damage from incorrect assembly or installation Wear and tear Minor variations in colour, finish or dimensions Damage to packaging only Damage after the customer takes possession Lack of maintenance If eligible, LUMI may resolve the issue through replacement, repair, or partial store-credit compensation.   DAMAGE-FREE GUARANTEE Our Damage-Free Guarantee ensures your mirror arrives in perfect condition.However, LUMI may reject claims if damage occurs after delivery due to: Improper handling Incorrect installation Misuse Lack of care or maintenance   BY PLACING AN ORDER WITH US, YOU AGREE TO LUMI'S TERMS AND CONDITIONS