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DAMAGE-FREE GUARANTEE
With our Damage-Free Guarantee, you can enjoy complete peace of mind when shopping with LUMI. If your mirror arrives damaged or defective, we’ll take care of everything—providing a replacement at zero cost to you. Your satisfaction is our priority.
To ensure we can organise your replacement quickly, please contact us within 24 hours of receiving your order at:
📩 lumilivingau@gmail.com
After the item is collected and returned to us, please allow at least 3 business days for our team to assess the damage. If the product meets the criteria for our Damage-Free Guarantee, we’ll dispatch a new replacement immediately.
WHEN CONTACTING US, PLEASE INCLUDE:
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Your full name
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Your order number
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Clear photos or video evidence of the damage